MAD Options Liquidations
Last Updated: October 24, 2026
Thank you for shopping with MAD Options Liquidations! We are committed to providing clear shipping information, reasonable delivery expectations, and convenient local pickup options.
This policy explains how orders are processed, shipped, delivered, and collected from our retail location.
Orders are generally processed within 1-2 business days, excluding Sundays and recognized holidays.
Orders placed after 12:00 PM Central Time, on Sundays, or on holidays may begin processing the next business day.
Order processing refers to preparing, packaging, and handing an order over to the shipping carrier. It does not include carrier transit time.
During periods of high order volume, processing may take longer. If a significant delay occurs, we will contact you using the information provided at checkout.
You will receive an order confirmation after placing your order and a shipping confirmation when your order has been fulfilled and tracking information is available.
MAD Options Liquidations offers shipping through available carriers, which may include:
USPS
UPS
FedEx
Available shipping services and estimated delivery times are displayed during checkout.
Delivery estimates depend on the selected carrier, service, destination, and shipping conditions.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Carrier delays may occur due to weather, transportation disruptions, holidays, or other circumstances beyond our reasonable control.
Shipping charges are calculated during checkout based on factors that may include:
Shipping destination.
Product and package weight.
Package dimensions.
Selected shipping carrier.
Shipping service.
Customers can review available shipping options and applicable charges before completing their purchase.
We do not currently promise free shipping on all orders. Any free-shipping promotion, if offered, will be clearly displayed during checkout.
MAD Options Liquidations currently ships only to eligible addresses within the 48 contiguous United States.
We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Available shipping methods and delivery charges are displayed during checkout.
Orders with shipping addresses outside our supported delivery area cannot be fulfilled through our standard shipping services.
Certain products may also be subject to additional carrier restrictions or destination limitations.
We reserve the right to update our shipping destinations as our services expand. Any changes will be reflected in our shipping options at checkout.
Once your order ships, we will send a shipping confirmation email containing tracking information when provided by the carrier.
Tracking information may take up to 24–48 hours to appear or update in the carrier's system.
Customers may use the tracking link to monitor shipment progress.
If you do not receive tracking information after your order has shipped, please contact us.
MAD Options Liquidations offers local pickup for eligible online orders.
Pickup Location:
MAD Options Liquidations
2661 Midway Rd
Carrollton, TX 75006
Store Hours:
Monday–Saturday: 10:00 AM–8:00 PM
Sunday: 12:00 PM–5:00 PM
Select Local Pickup at checkout, if available for your order.
Complete your purchase.
Wait until you receive confirmation that your order is ready for pickup.
Visit our Carrollton location during regular business hours.
Present your order confirmation or order number when collecting your merchandise. Identification may also be requested for order verification.
Please do not arrive to collect an order before receiving pickup confirmation.
Local pickup orders do not incur shipping charges.
If you cannot collect your order within a reasonable period, please contact us to make arrangements.
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify your:
Recipient name.
Street address.
Apartment or suite number, if applicable.
City, state, and ZIP code.
Contact information.
If you discover an address error after placing an order, contact us immediately.
We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
If an incorrect address results in additional carrier charges or a returned shipment, we will contact you regarding available options and any applicable charges, subject to applicable law.
We take reasonable care when preparing and packaging orders.
If your shipment is lost, arrives damaged, contains incorrect merchandise, or experiences an unusual delay, please contact us.
Email: info@madoptionsliquidations.com
Phone: (469) 325-8933
Please provide:
Your order number.
Your name and contact information.
A description of the issue.
Photographs of damaged merchandise and packaging, if applicable.
Tracking information, if available.
For damaged or incorrect deliveries, we request that customers report the issue within 7 calendar days of delivery, where reasonably possible.
This reporting period is intended to help us investigate promptly and does not restrict any legal rights or remedies that cannot be waived.
We will review the circumstances, assist with carrier investigations where appropriate, and provide a resolution consistent with our Return and Refund Policy and applicable law.
We do not guarantee that every delayed shipment qualifies for a refund solely because a carrier's estimated delivery date was missed. Any applicable legal rights remain unaffected.
MAD Options Liquidations sells liquidation, overstock, clearance, and closeout merchandise.
Some items may have retail packaging imperfections or other conditions disclosed in their product descriptions.
We make reasonable efforts to package products securely for shipment.
Customers should review product descriptions and condition disclosures before purchasing.
A disclosed retail packaging imperfection does not automatically mean that the item was damaged during shipment.
If a product arrives with damage beyond its disclosed condition, please contact us so we can investigate.
If you need to modify or cancel an order, contact us as soon as possible.
We may be able to accommodate requests before an order has been processed or shipped.
Once an order has shipped, changes or cancellations may no longer be possible.
If MAD Options Liquidations cancels an order because merchandise is unavailable or cannot be fulfilled, we will refund the applicable payment.
All purchases are subject to our published Return and Refund Policy, including our general final-sale terms and applicable exceptions.
Nothing in this policy limits cancellation, refund, or other rights required by applicable law.
Due to the nature of our liquidation business, all sales are generally final, except as described in our Return and Refund Policy or as otherwise required by law.
For information regarding damaged, defective, incorrect, or misrepresented merchandise, please review our Return and Refund Policy.
Please contact us before sending merchandise back. Unauthorized returns may not be accepted unless applicable law requires otherwise.
If you have questions about shipping, delivery, tracking, or local pickup, please contact:
MAD Options Liquidations
2661 Midway Rd
Carrollton, TX 75006
Email: info@madoptionsliquidations.com
Phone: (469) 325-8933
Website: https://madoptionsliquidations.com
Business Hours:
Monday–Saturday: 10:00 AM–8:00 PM
Sunday: 12:00 PM–5:00 PM
We reserve the right to update this policy as our shipping operations change. Updates will be published on our website and will not override applicable legal obligations.